We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.

If you're having issues applying a promo to your order, these are some of the things to check:

• Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
• Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
• Check for any exclusions, some of our promos exclude products from some categories on our website.
• If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Giftcards and prepaid debit cards.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Gift Vouchers

If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly

If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.

If the above doesn't help, your Credit Card Company or bank will have more information.

If using PayPal, please contact PayPal directly if your payment has been declined.

If you're still facing problems then please contact us with the following information:

• What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
• What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
• What payment method you were trying (e.g. PayPal, Visa)
• A description of the problem and what time the problem occurred

About The Product

What is a boohoo gift card?

A boohoo gift card works just like an ordinary gift card, with a balance that you or a friend can redeem at ie.boohoo.com. On this site, you can purchase an eGift that is delivered by email.

Where can I purchase a Boohoo eGift?

You can purchase eGifts in the United Kingdom online at ie.boohoo.com

Where can I find the T&Cs

Click here to see the boohoo gift card terms and conditions

What is the minimum/maximum I can put onto my gift card?

Gift cards can be purchased at a minimum of €5 and a maximum of €500

How do I know how much is left to spend on my card?

You can check the balance of your gift card here.

Where can I use my Gift Card?

At ie.boohoo.com

Can I use my gift-card on BoohooMAN?

No, your boohoo gift card can only be used at ie.boohoo.com

What currencies can I purchase boohoo Gift Cards in?

You can purchase boohoo gift cards in GBP, EUR or USD using the region selector at the top of the page.

When does my gift card expire?

5 years from activation.

What happens if my Gift Card expires?

Once your gift card is expired you will no longer be able to use it. If you have any further questions, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

Does my gift card have a PIN?

Yes, 8 digits. You can find this on your gift card

How many Gift Cards can I purchase in one go?

The maximum value of a Gift Cards that can be purchased is £500, and a maximum of 5 Gift Cards can be purchased in any one transaction, to a total of £2,500.

How many Gift Cards can I redeem in one go?

You can redeem a maximum of 5 gift cards in any transaction.

Support

My Gift Card didn’t arrive

If you purchased a gift card and you or the recipient has not received the gift card, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

My Gift Card is not working

Please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

My Gift Card has been stolen

If you believe your Gift Card has been stolen please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

Refunds, Cancellations and Order Changes

Can I have a refund?

Gift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value. If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

What happens if I use my gift card and return an item?

Orders cannot be amended or cancelled once placed. We do not offer refunds on purchases of Boohoo Gift Cards. If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch We reserve the right to refuse to accept any order. We reserve the right to cancel any order and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and give you the opportunity to place a new order. Your refund will be processed within 5 working days. We also reserve the right to terminate your order if we believe that you have breached any of these Terms or the Boohoo Gift Card Terms. If we cancel your order we will refund the sums you have paid to us within 5 working days, less any costs directly incurred by us as a consequence of your breach of these Terms.

Can I change my order?

Orders cannot be amended or cancelled once placed. We do not offer refunds on purchases of Boohoo Gift Cards. In exceptional circumstances we may be able to support you if you believe you have made an error when placing your order. If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

I entered an incorrect email address; how do I amend it?

If you have entered an incorrect email address, please get in touch as soon as possible. Provided the gift card has not been spent we will cancel the order and refund you. You will need to place the order again with the correct email address. Please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

Other

My balance looks incorrect on my gift card, please confirm when it was used?

If something doesn’t look right, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

I have received a gift card but wasn’t aware I had purchased it?

If you do not think that you have purchased or been gifted a boohoo gift card, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

Can I pay with a gift card and credit/debit card for my ie.boohoo.com order if I don’t have enough money on my gift card?

Yes, you can complete the balance of the payment using a debit or credit card, PayPal, Klarna or Clearpay.